Dave Sabol

Most Chinese in Hong Kong speak Cantonese. While technically a dialect, it is really quite a different spoken language than Mandarin, the official language spoken in Beijing. Even the architecture and scenery vary — the Victorian waterfront gives way to ancient Chinese temples and traditions.

A common phrase suggests that the world is “getting smaller”. Although this may be true in that it is easier to travel to and communicate with the rest if the world, it is hard to argue that this has led to greater synergy in how to do business globally. Cross cultural differences in the way we meet, greet, communicate, negotiate and build relationships still exist.

Socializing

It is difficult to overestimate the importance of food / eating in the Chinese culture. Many important relationships are developed at Chinese banquets. Traditionally, large dishes are shared from the centre of a circular table. The host orders these dishes, and serves the guests. It is polite to sample every dish served. Drinking alone at the table is considered impolite, therefore toasts are usually offered to the people sitting nearby or to the whole table. When not in use, chopsticks should be placed on the rest or horizontally at the side of a dish, not on top of the bowl and never standing up in the rice as this symbolises death.

Conversation Topics

There are no firm rules regarding conversation. But don’t be surprised if your host asks your age, marital status, about your children or your family status. They are simply trying to find common ground. Depending on the closeness of the relationship, business may or may not be discussed.

The major influence on the business (and social) environment is the fact that Hong Kong is overwhelmingly populated by Chinese. The Chinese population are primarily drawn upon the five major groups of Southern China:

1. The Cantonese
2. The Fukkien
3. Hainan
4. The Chui Chow
5. The Hakka

Cantonese and English are the two languages of use on the island.

Cultural Notes

You may see members of the sex holding hands. This signifies friendship but would not be seen between members of the same sex. Women can cross their legs when seated but men should try and keep their feet on the floor. Physical contact is rare so avoid patting people on the back or holding someone’s shoulder.

The People

Hong Kong is very sophisticated and cosmopolitan, blending the cultures of Asia and Europe. Its people are highly educated, very motivated and westernized. Hong Kong is 98% Chinese (Cantonese), but the people view themselves as different from other Chinese. Cantonese habits and customs are dominant. An individual’s actions, prestige, education, wealth and reputation reflect positively or negatively on the entire family.

Doing Business in Hong Kong

Hong Kong businesspeople can be characterised as wealthy risk takers who understand the need for both parties to succeed. Business is conducted at international standards; however for Americans doing business in Hong Kong, being sensitive to local customs can improve the chances of success.

The above cultural information about Hong Kong are but a few examples of some of the topics a educated traveller needs to consider before visiting Hong Kong. It is important to bear in mind that these topics are simply generalizations of culture and business in Hong Kong. They in no way are presented as hard and fast rules that are applicable all of the time. People differ from country to country and also within countries, so do not expect all Hong Kong Chinese to act, think or behave in the same way. For more tips on doing business and cultural norms read the next entry in this series: Business Tips and Etiquette.